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Service and Support

Service and Support

Service Concept


Sincerity

With more than 30 years of market cultivation, Hiprecise has always adhered to the principle of customer-oriented and service-first, striving to provide customers with the most satisfactory products and service experience, from product solutions, on-site service support to spare parts supply and so on.

Professionality

Hiprecise service engineers have undergone systematic, professional and continuous training to master the service skills of the products.
Hiprecise provides on-site installation, commissioning and training for professionals to ensure smooth, efficient and reliable operation of the equipment and quick control of the equipment by skilled operators.

Efficiency

Hiprecise has set up service organisations in Xiamen, Shenzhen, Wenzhou, Shanghai, Qingdao, Tianjin, Changchun, Chengdu, Xi'an, Wuhan, etc. to serve customers with the smallest service radius. Hiprecise's complete, advanced and efficient manufacturing capacity and quantitative parts turnover inventory can meet customers' purchasing needs at any time.

Appreciation

Hiprecise provides customers with regular visits, and carries out point inspection, maintenance or upgrading services for equipment.
Hiprecise provides customers with system solutions, as well as upgrading and services for digitalisation, networking and intelligentisation of the whole plant; it also carries out active door-to-door services, such as the "Elite Walk" quality roadshow.

 

 

Service Procedure

 

Initiate a problem

Analyze and develop solutions

Deal with the problem

After-sales feedback evaluation

 

 

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